Dear Mr. Franqui,
Microsoft is interested in listening and attending our customer's requests. We would like to apologize for any inconvenience you may have experienced with our service. We would like to assure you that we will do our best to help you with your request and provide the best possible solution.
Please respond this email with the following information in order to study your case:
- Full name.
- Payment method: PayPal, Visa, Mastercard.
- Credit card last 4 numbers and expire date.
- Order or Windows 8 upgrade offer register number.
- A short description of the inconvenient and the number of charges in your account.
- Copy or screenshot of the credit card statement where we can see the charges.
Note: Please contact your bank to validate if these charges are only pending authorizations, in that case these would disappear between 10 or 15 days after the purchase process.
If you have any comment regarding my service given, please let it know sending an email to Juan Quintero firstname.lastname@example.org